Technical Platform Product Manager/ Architect BUILDING big, boring, beautiful THINGS.

Annual disbursements enabled → US healthcare providers

Owned product strategy end-to-end for a Fortune 3 enterprise - discovery through regulatory sign-off, 9 functional areas, zero defects. Architected a real-time FRM rules engine with configurable merchant/amount/risk thresholds. Authored API specs and enforced QA across the full card lifecycle - issue, cancel, reissue, reset - webhooks, idempotency, error handling, fallback. Drove FeatureSpace ML integration for real-time fraud detection. Built transaction traceability so UHC compliance could investigate, resolve disputes, and debug production in real-time.

YoY infrastructure savings. GTM cut 90 days. CSAT 2.5 → 4.0.

Rearchitected from engineering-led one-off builds to a fully platformized, subscription-based system. Killed the MongoDB dependency. Mandated multi-tenant, config-driven architecture - optimized for platform reliability over short-term client demands. Codified platform guarantees, SLAs, ingress/egress strategy, canonical ingestion and transformation patterns. Enforced a governed semantic layer across 1200+ attributes with full lineage, GDPR & Sanctions handling, RBAC, and freshness SLAs. New banking clients now go live in 30 days via standardized playbooks - no code changes required.

Issuances by Jul 2024 · 2× revenue vs projections by Dec '24

Ran a multi-phase market launch from onboarding through BAU operations. Stood up the US support & ops function from zero - first response time -99%, CSAT 2.5 → 4.6 in 3 months. Designed webhook/API-based support automation, owned vendor onboarding, hired the team, ran training, and closed client feedback loops. Managed 300+ releases with 89% SLO and 99% SLA adherence. Planted Zeta's flag in the US fintech market.